Shipping policy

SHIPPING + DELIVERY

WHERE WE SHIP

We ship from Canada and select fulfillment partners to the destinations available at checkout. Shipping services and charges are shown before payment.

SHIPPING COSTS

For items shipped from our Canadian stock, standard delivery is CA$15 within Canada and CA$25 to the United States. Partner-fulfilled items can have different paid shipping charges, and mixed orders may ship separately.

For eligible items, free standard delivery starts at CA$85 within Canada, CA$150 to the United States, and CA$180 to Europe and the United Kingdom, based on the qualifying order value after discounts. Other destinations and any separately rated products show their applicable rates and eligibility at checkout.

Our spend-based free-delivery offer applies to the “Free standard delivery” option only. Express and other paid carrier services remain chargeable when selected. Checkout shows the final shipping total before payment. Prices and thresholds may be displayed in your selected currency.

Tracking is provided when available. Some items may ship separately, so one order can arrive in more than one package.

PROCESSING

Most in-stock orders are prepared within 1–3 business days. Selected on-demand products can require 3–7 business days before dispatch. Drops, pop-ups and high-volume periods can take a little longer. You will receive a shipping confirmation when each package leaves us.

PRE-ORDERS

Pre-order dispatch dates are shown on the product page and are separate from delivery time. Please check the listed dispatch date before ordering. Selecting a faster shipping service does not bring forward a pre-order’s dispatch date.

DELIVERY ESTIMATES

Delivery time starts after dispatch and does not include processing or the wait for a pre-order. Where available, carrier estimates are shown with the selected service at checkout; they are estimates, not guaranteed arrival dates. International delivery can take longer because of distance or customs. Contact us before ordering if you need an item by a specific date.

Carrier delays can happen. If tracking has not moved or your order is outside its estimated window, email hello@habibiplz.com with your order number and we will help.

INTERNATIONAL DUTIES + CUSTOMS

Import duties, taxes and customs fees are the customer’s responsibility unless checkout clearly states otherwise. Customs processing can extend delivery time.

ADDRESS CHANGES

Please check your address before placing your order. Contact us immediately if something is wrong. Once a package is in transit, we may not be able to redirect it.