Politique de remboursement

RETURNS + EXCHANGES

We want you to love what you ordered. If something isn’t right, here’s how returns work.

RETURN WINDOW

You may request a return within 14 days of receiving your order.

To be eligible for a return:

Items must be unworn, unwashed and unused
Original tags and packaging must be intact
Proof of purchase or your order number is required

Return shipping costs are the customer’s responsibility unless your item arrived damaged, defective or incorrect.

We do not charge restocking fees.

HOW TO START A RETURN

Before sending anything back:

Email hello@habibiplz.com with your order number and the item(s) you would like to return.
Wait for confirmation and return instructions from our team.
Once approved, send your return to:

Habibi Plz
48 Rue Davignon
Dollard-des-Ormeaux, QC H9B 2E8
Canada

Returns sent without prior approval may not be accepted.

NON-RETURNABLE ITEMS

The following items cannot be returned:

Items marked Final Sale
Custom or personalized products
Gift cards
Sealed products that are not suitable for return for health or hygiene reasons once opened

DAMAGED, DEFECTIVE OR WRONG ITEM

Something went wrong? Email hello@habibiplz.com as soon as possible with your order number and photos of the issue.

We’ll review it and make it right.

EXCHANGES

Need a different size or style?

We currently handle exchanges by return + reorder:

Request a return using the process above.
Once approved, return your item.
Place a new order for the size or product you want.

This helps you secure the replacement before it sells out.

REFUNDS

Once your return arrives, we’ll inspect it and email you with the outcome.

If approved:

Your refund will be issued to your original payment method
Please allow up to 10 business days for the refund to appear
Processing times may vary depending on your bank or card provider

If more than 15 business days have passed since your refund was approved, contact us at hello@habibiplz.com.

EU RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the right to withdraw from your purchase within 14 days of receiving the last item in your order, without providing a reason.

To exercise this right, contact hello@habibiplz.com before the 14-day period expires.

After notifying us, the item(s) must be returned within 14 days.

Once we receive the returned goods, the refund will be processed using the same payment method used for the original purchase.

The right of withdrawal does not apply to certain items, including: